Care Instructions
How do I take care of my clothes?
Premium Hoodies and Sweaters
Our garments are built to last. Hand wash in cold water with mild detergent and lay flat to dry. Avoid bleach and harsh chemicals. For stubborn stains, pre-treat with gentle stain remover before washing. Store in a cool, dry place away from direct sunlight.
Care Instructions
Wash inside out to protect the surface. Use a delicate cycle if machine washing, or hand wash for best results. Never use a dryer—air drying preserves fabric integrity and prevents shrinkage. If pilling occurs, gently remove with a fabric comb. With proper care, your hoodies and sweaters will stay soft and beautiful for years to come.
Do you have a warranty?
Yes! We offer a 6-months warranty from the date of purchase on all our products. However, please note that our warranty covers manufacturing defects only. All products are thoroughly inspected before shipment. If your item arrives damaged due to the shipping carrier, you must file a claim directly with Blue Express, as we are not responsible for damages caused during transit. For any warranty claims related to material defects, we will contact the manufacturer (Scuffers or Cold Culture) to resolve the issue.
Do you do custom commissions?
We're not able to do custom commissions
at this time.
Shipping & Returns
Shipping
We're thrilled to deliver to your home in 2 to 3 business days across Chile! All orders ship from our warehouse within this timeframe.
Order tracking
Once your order is packed, you will receive an email from Blue Express with your tracking number. This email allows you to monitor your shipment in real time. Please check your junk or spam folder if you do not receive the email within 72 hours of placing your order.
Get in touch
If you have any questions about your order, please contact us. Our customer service is available Monday through Friday from 8am until 5pm est.
Sourcing & Materials
Sustainable sourcing
We are committed to quality products that are manufactured ethically and sustainably. All of our pieces are traceable throughout the supply chain. We strive to ensure our products contribute to the well-being of people and planet, and our efforts put us on track towards a brighter future.
Ethical labor
We founded Vybz to challenge the fast-fashion industry. Mass-produced hoodies and sweaters prioritize profit over quality, pushing production to the lowest bidder. We believe in voting with our dollars for sustainable, ethically-made apparel.
Transparent values
We hold true to to who we are. We believe in equality and justice for all, and those beliefs permeate the work that we do and the fashion we make. Everything we do stands for our values and we try to think, speak, and act in a framework of positive change. Cast out your voice and make a difference.